SmallBizGenius Analysis
Get The Label is an online retailer offering discounted designer clothing and footwear. While many customers praise the site's prices and fast delivery, a significant number report issues with customer service, returns, and order fulfillment.
Category Breakdown
Scores based on analysis of 280 recent reviews
Pricing & Value
8.5/10Reviewers consistently praise Get The Label for its competitive prices and deep discounts on designer brands. Many customers state they found items at significantly lower prices compared to other retailers, making it a go-to destination for bargain hunters.
40 reviews mention thisShipping & Delivery
7.0/10Many reviewers appreciate the fast delivery speeds offered by Get The Label, with some even receiving orders the next day. However, a significant number of customers report issues with delivery, including delays, lost packages, and use of the courier Evri, which is often cited as problematic.
30 reviews mention thisCustomer Service
4.5/10A recurring complaint is the poor customer service experience. Customers report slow response times, difficulty getting in touch with representatives (lack of phone or live chat), and unhelpful or abrupt communication when issues arise.
25 reviews mention thisReturns & Refunds
4.0/10Many reviewers express frustration with Get The Label's returns process. Common issues include having to pay for returns, delays in processing refunds, and disputes over the condition of returned items.
20 reviews mention thisOrder Fulfillment & Accuracy
5.0/10Several customers report receiving incorrect items, incomplete orders, or orders being cancelled without explanation. This suggests potential issues with Get The Label's order fulfillment processes.
15 reviews mention thisPros & Cons
What Customers Love
"Very good prices in the sales. Recently purchased a gorgeous pair of designer sunglasses for a quarter of the price."
"Postage is fast I own items of the kind I bought off get the lable already and on comparison the get the lable ones may be slight seconds as you may find lables ect sewn on slightly off ect overall I"
"A wide variety of clothing and foot wear at great prices and fast delivery."
"Easy to access what you want and the delivery is quick"
"The service from GTL is and has been faultless, fr..."
Common Complaints
"Only 1 item received from order, difficult to get in touch, no live chat ir phone number. Response sent to my complaint about the order was quite abrupt which made an already stressful situation worse"
"Didn’t realise you had to pay £4.99 to return an item disgraceful won’t shop again ."
"Ordered 2x items, both came incorrect and not what was advertised and pictured on the website."
"Order place beginning of Jan still waiting. Apparently it's lost through evri - typical I never use them when possible as everytime my parcels go missing."
"Postage is fast I own items of the kind I bought off get the lable already and on comparison the get the lable ones may be slight seconds as you may find lables ect sewn on slightly off ect overall I"
Common Questions About Get The Label
Answers derived from customer review patterns
Is Get The Label legit and trustworthy?
Get The Label is a legitimate online retailer, but customer experiences are mixed. While many customers report positive experiences with pricing and delivery, a significant number express concerns about customer service, returns, and order accuracy. The high volume of negative feedback regarding these issues suggests that customers should proceed with caution and be prepared for potential challenges. Whether Get The Label is trustworthy depends on an individual's risk tolerance and willingness to potentially deal with customer service issues.
Based on 45 reviewsDoes Get The Label have good customer service?
Based on the reviews, Get The Label's customer service is a significant area of concern. Many customers report slow response times, difficulty getting in touch with representatives, and unhelpful or abrupt communication. The lack of phone or live chat options further exacerbates these issues. While some customers may have positive experiences, the prevalence of negative feedback suggests that Get The Label's customer service is generally unreliable.
Based on 25 reviewsIs Get The Label worth it for small business?
For small businesses, Get The Label presents a risky proposition. While the discounted prices may be attractive, the potential for order inaccuracies, delivery delays, and difficulties with returns could disrupt operations. The unreliable customer service further compounds these risks. Unless a small business has flexible deadlines and a high tolerance for potential issues, it may be best to seek more reliable suppliers, even if it means paying slightly higher prices.
Based on 15 reviewsWhat is Get The Label's return policy like?
Get The Label's return policy is a common source of frustration for customers. Many reviewers report having to pay for return shipping, which can negate the savings from the discounted prices. Additionally, some customers have experienced delays in processing refunds or disputes over the condition of returned items. The combination of these factors makes the return process potentially costly and time-consuming.
Based on 20 reviewsWhy are Get The Label's prices so low?
Get The Label offers discounted prices by selling end-of-season items, overstock, and potentially 'seconds' or items with minor defects. While this allows customers to purchase designer brands at lower prices, it also means that product availability may be limited and quality may be less consistent than buying directly from the brand or authorized retailers. Customers should carefully inspect items upon arrival and be aware of the potential for slight imperfections.
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